Behind the Scenes with Honeywell Total Connect Remote Services

Donna Namorato by Donna Namorato | 07.06.2015

Since Honeywell Total Connect Remote Services was introduced, our team has developed some great advancements for this award-winning service. In our corporate offices in Melville, NY, you can always find this talented group working on new ways to keep people connected to what matters most. When we were preparing for the launch of the new features that released in May, we wanted to shine a light on all the great features that help users stay connected to their homes and businesses. So we thought why not create a video showcasing the people who make it all happen and see how they use Honeywell Total Connect Remote Services?

The team was a little reluctant at first to be in front of the camera. After some convincing, we were able to get them to share their personal stories. The result is the video below which is both informative and fun to watch. Feel free to use it on your website, social media or during presentations to highlight some actual examples of how Honeywell Total Connect can make your customers’ lives a little easier.

If YouTube is blocked, you can view the video here.

Are you using Honeywell Total Connect in some interesting ways? Let us know with a comment below.

Great News from ESX 2015

Ralph Maniscalco by Ralph Maniscalco | 06.30.2015

Now that we are back in the office after a very successful ESX, we wanted to share some great Honeywell news in case you weren’t able to make it to Baltimore.

MAXPRO Cloud won in the TechVision Challenge.

MAXPRO Cloud won in the TechVision Challenge.

MAXPRO Cloud Won ESX TechVision Challenge Best of Show
MAXPRO Cloud was named the winner of the first Electronic Security Expo (ESX) TechVision Challenge Best of Show. The TechVision Challenge is a head-to-head judged competition with a “Shark Tank” style format among the top ten ESX 2015 Innovation Award winners. MAXPRO Cloud won in the Hosted and Managed Video Systems category.

Here’s a little more information about this award winner. MAXPRO Cloud is more than an integrated video surveillance and access control security system. It’s a business insights tool that gives you total visibility and control – anywhere, at any time, from any computer, tablet or mobile device. With MAXPRO Cloud, you can monitor, manage and measure all locations, all in one place.

We Won Three Innovation Awards
The ESX 2015 Innovation Awards (previously known as Maximum Impact Awards) honor industry products and services for their innovative design or application. They recognize how well the product or service helps security and life safety professionals like yourself run, grow and maximize your business. During the show, we won three Innovation Awards for MAXPRO Cloud, HRGX with I-View Now and Pro-Watch 4.2!

Two Stellar Service Awards
At the show, Security Sales & Integration presented us with Stellar Service Awards for our Web Site and Trade Show Presence. Launched this year, this award recognizes the industry’s top performing manufacturers, distributors and third-party central monitoring stations that deliver the highest levels of service and support to the dealer and integrator community.

Ron Rothman Honored
In addition to our products and services, our people also received some recognition during the show. The Security Industry Alarm Coalition (SIAC) named former Honeywell Security Group president Ron Rothman as the 2015 William N. Moody Award recipient. Established in 2004, the William N. Moody Award recognizes individuals who are dedicated to alarm management issues. Ron was instrumental in developing alarm innovations such as VISTA and LYNX controls, AlarmNet long-range radio and Honeywell Total Connect Remote Services and it was great to see him recognized as he retired from Honeywell in June.

In Other News…
Also announced this month was an exciting win for our Pro-Watch 4.2 platform. Pro-Watch 4.2 won a 2015 Campus Safety BEST Award in the category of Access Control and Lockdown, Access Control & Identity Management. It was announced at the Campus Safety National Forum in Washington D.C. and you’ll be finding out more about this in the August 2015 issue of Campus Safety.

It’s been an exciting month for us at Honeywell Security Group. We hope you explore all these award-winning products and services to help your business create even more success.

FAQs for the Touch ID Feature for Honeywell Total Connect 2.0

Ilan Dee by Ilan Dee | 06.29.2015

In the Honeywell Total Connect 2.0 release for Apple iOS devices, we launched our new Touch ID login feature. In case you haven’t heard of it, it lets users log in with a fingerprint instead of a username and password. Over 85% of Honeywell Total Connect 2.0 Apple iOS users have a Touch ID enabled device, so it’s a great opportunity to provide your customers with a convenient way to use the service. Here are some FAQs that can help you communicate the benefits.

Total Connect Touch ID

The Touch ID feature offers an additional layer of security for end users.

Why Should A User Use The Touch ID Feature?
Using a fingerprint instead of a username and password provides an additional layer of security for the home. If a ‘bad guy’ gets hold of the user’s phone, he can’t just press the login button to gain access to the home security system.

What Apple Devices Support Touch ID?
Touch ID is supported on the iPhone 5s, 6 and 6 Plus, the iPad Air 2 and above and the iPad Mini 3. The iPhone must be running iOS 8 Platform or above.

How Do I Set Up Touch ID on Honeywell Total Connect 2.0?
The first time a user logs in to the Honeywell Total Connect app on a supported device with “Remember Me” selected, he will be prompted about using Touch ID. If the user selects “Yes”, the username and password are stored and he will be able to use his fingerprint to log in to the Honeywell Total Connect iOS app in the future.

What Happens Once Touch ID Is Setup?
With Touch ID enabled, every time a user opens the Honeywell Total Connect 2.0 app, he will be presented with the Touch ID login overlay. From the overlay, he can hold his fingerprint on the iOS Home button to automatically log in. The username and password are no longer required.

What Happens When the User Logs Out Of Honeywell Total Connect?
In the Honeywell Total Connect 2.0 June 2015 release, we have improved the Touch ID log out process. When a user logs outs with Touch ID enabled, he will be returned to the login screen. The user name and password will be retained. The next time the user opens the app, the Touch ID overlay to log in will be present and the user will still be able to log in with a fingerprint. The password is not lost.

How Does Touch ID Get Switched Off?
If a user doesn’t like the new Touch ID feature, or has switched it on accidentally, he can switch it off by selecting the ‘More’ option in the navigation bar, and then selecting Touch ID. This will return the user to the standard log in/remember me functionality.

We are always looking to improve our Honeywell Total Connect 2.0 mobile features, and we welcome your comments and feedback.

Guest Post: Include Honeywell Total Connect Remote Services On Every Sale

Dan Jarnagin by Dan Jarnagin | 06.15.2015

Dan Jarnagin is the General Manager for Guardian Systems.

Like all security companies, we at Guardian Systems are always looking for ways to increase our RMR. When we were researching options, incorporating Honeywell Total Connect Services on every sale was the obvious choice.

Guardian Systems and Honeywell Total Connect

With Honeywell Total Connect Remote Services, Guardian Systems is positively impacting the bottom line.

Before we could do that, we knew we would have to approach the sale differently from selling hardware. We were excited about the LYNX Touch and the option for the Wi-Fi and Z-wave module. This would make it easier to start upselling services. We took “POTS” monitoring off the table and started offering Wi-Fi or cellular only. And that is when it hit me, we don’t sell security systems anymore: that just isn’t sexy. We sell lifestyle systems now! Today, the only monitoring options we offer are Internet or cellular and each includes Honeywell Total Connect in the price.

Keeping Customers
Lifestyle systems make customers “sticky customers”. When you give people the ability to check the weather from their keypad on the way out the door, or have their lights and temperature adjust to their desired settings by simply unlocking their door, you make using their system part of their daily routine. And when something becomes part of your daily routine and you come to depend on it, you have a harder time letting it go. Our goal is to make every customer a sticky customer. It’s a win-win situation. We get higher RMR by adding video and/or automation to accounts and those customers stay on long after their contract terms expire because we have incorporated the system into their lifestyle.

What to Charge?
Once we saw the direction we wanted to take, we had to decide how to price everything so that we could be competitive in our market without having a huge creation multiple. Every market is different so these are things you will have to experiment with and tweak a time or two. We decided to lead with Internet monitoring as a replacement standard for phone line monitoring.

You need to determine what is a competitive monitoring fee in your territory. Once you determine this figure, add $5.00 more for basic Honeywell Total Connect Services. Adding video or automation services? Add on another $5.00 per service. We also created “silver, gold, and platinum” video and automation packages that were priced just over our cost. Remember the goal is to cover your costs so that you don’t have a high creation multiple while remaining competitive in your market. The better you are at tightening that equation, the more of that extra RMR you will see impacting your bottom line.

Guest Post: ADI Launches Connected Home Branch Display

Stu Tisdale by Stu Tisdale | 06.08.2015
ADI Connected Home

At ADI’s Bohemia, NY location, dealers can demo the latest connected home products through interactive displays.

Stu Tisdale is Director of Product Management, ADI Americas.

With increased focus on automation, remote control and the connected home, Z-Wave based solutions are creating new growth opportunities across the market. The integration of systems has become increasingly popular, and the explosion of smartphones and tablets and the advancement in apps continue to drive demand. Z-Wave technology has opened a new space for dealers to capture additional revenue streams, and ADI offers a full line of Z-Wave based products from some of the best brands in the industry.

To showcase our connected home technologies and give dealers an opportunity to demo the latest products through interactive displays, ADI launched a connected home branch display at the Bohemia, NY location. The store-within-a-store concept introduces dealers to Z-wave enabled smarthome technologies, and lets them see, touch, and test drive products before presenting them to customers.

What Will You Find in the Connected Home Branch Display?
The display features more than 50 products and the solutions represented include security, video surveillance, lighting controls, locks, thermostats, garage door sensors and controls, water sensors and valve controls, and window shade controls. This model helps dealers understand how to integrate security systems with home automation, offer hands-free remote control, and provide a solution that lets users stay connected to their home or office.

ADI will use the connected home display to host training events to provide dealers with a hands-on learning experience. In addition, connected home training seminars are at all the ADI Expo events throughout the year, and connected home training opportunities are also at the branch locations across North America.

The Honeywell products currently featured in the Connected Home Branch Display include the Honeywell Tuxedo Touch with Wi-Fi and Voice Control, Honeywell LYNX Touch 5200 and 7000 Touchscreens, Honeywell Z-Wave Thermostat, and  Honeywell Indoor and Outdoor IP Cameras. The display is part of a pilot program and ADI plans to bring this home automation prototype to additional locations across North America.

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