Enhancing the User Experience with Honeywell Total Connect

Alice DeBiasio by Alice DeBiasio | 07.16.2015

In today’s society, people are busier than ever. And to help them manage their day, they often turn to their mobile phones. Did you know that nearly two-thirds (64%) of U.S. adults own a smartphone, which is up from 35% just four years ago? As general manager for Honeywell Total Connect Remote Services, my primary focus is on ensuring the overall success of the platform. The team is dedicated to helping people stay connected to their homes and businesses from wherever they are. With Honeywell Total Connect, we’ve incorporated functionality that makes it easy for consumers to perform a variety of functions straight from their mobile device.

Staying Connected to What’s Important
In May, we added innovations to our remote services to give those that use mobile devices a variety of benefits. More than 90% of Honeywell Total Connect users access the system from their mobile devices so we have taken steps to provide a more intuitive platform.

If YouTube is blocked, you can view the video here.

We created the video above that showcases some key players behind the service and demonstrates the steps the team has taken to enhance the user experience for busy consumers. We hope it provides insight and helps you understand our new updates and plans for the future.

Behind the Scenes with Honeywell Total Connect Remote Services

Donna Namorato by Donna Namorato | 07.06.2015

Since Honeywell Total Connect Remote Services was introduced, our team has developed some great advancements for this award-winning service. In our corporate offices in Melville, NY, you can always find this talented group working on new ways to keep people connected to what matters most. When we were preparing for the launch of the new features that released in May, we wanted to shine a light on all the great features that help users stay connected to their homes and businesses. So we thought why not create a video showcasing the people who make it all happen and see how they use Honeywell Total Connect Remote Services?

The team was a little reluctant at first to be in front of the camera. After some convincing, we were able to get them to share their personal stories. The result is the video below which is both informative and fun to watch. Feel free to use it on your website, social media or during presentations to highlight some actual examples of how Honeywell Total Connect can make your customers’ lives a little easier.

If YouTube is blocked, you can view the video here.

Are you using Honeywell Total Connect in some interesting ways? Let us know with a comment below.

Great News from ESX 2015

Ralph Maniscalco by Ralph Maniscalco | 06.30.2015

Now that we are back in the office after a very successful ESX, we wanted to share some great Honeywell news in case you weren’t able to make it to Baltimore.

MAXPRO Cloud won in the TechVision Challenge.

MAXPRO Cloud won in the TechVision Challenge.

MAXPRO Cloud Won ESX TechVision Challenge Best of Show
MAXPRO Cloud was named the winner of the first Electronic Security Expo (ESX) TechVision Challenge Best of Show. The TechVision Challenge is a head-to-head judged competition with a “Shark Tank” style format among the top ten ESX 2015 Innovation Award winners. MAXPRO Cloud won in the Hosted and Managed Video Systems category.

Here’s a little more information about this award winner. MAXPRO Cloud is more than an integrated video surveillance and access control security system. It’s a business insights tool that gives you total visibility and control – anywhere, at any time, from any computer, tablet or mobile device. With MAXPRO Cloud, you can monitor, manage and measure all locations, all in one place.

We Won Three Innovation Awards
The ESX 2015 Innovation Awards (previously known as Maximum Impact Awards) honor industry products and services for their innovative design or application. They recognize how well the product or service helps security and life safety professionals like yourself run, grow and maximize your business. During the show, we won three Innovation Awards for MAXPRO Cloud, HRGX with I-View Now and Pro-Watch 4.2!

Two Stellar Service Awards
At the show, Security Sales & Integration presented us with Stellar Service Awards for our Web Site and Trade Show Presence.

FAQs for the Touch ID Feature for Honeywell Total Connect 2.0

Ilan Dee by Ilan Dee | 06.29.2015

In the Honeywell Total Connect 2.0 release for Apple iOS devices, we launched our new Touch ID login feature. In case you haven’t heard of it, it lets users log in with a fingerprint instead of a username and password. Over 85% of Honeywell Total Connect 2.0 Apple iOS users have a Touch ID enabled device, so it’s a great opportunity to provide your customers with a convenient way to use the service. Here are some FAQs that can help you communicate the benefits.

Total Connect Touch ID

The Touch ID feature offers an additional layer of security for end users.

Why Should A User Use The Touch ID Feature?
Using a fingerprint instead of a username and password provides an additional layer of security for the home. If a ‘bad guy’ gets hold of the user’s phone, he can’t just press the login button to gain access to the home security system.

What Apple Devices Support Touch ID?
Touch ID is supported on the iPhone 5s, 6 and 6 Plus, the iPad Air 2 and above and the iPad Mini 3. The iPhone must be running iOS 8 Platform or above.

How Do I Set Up Touch ID on Honeywell Total Connect 2.0?
The first time a user logs in to the Honeywell Total Connect app on a supported device with “Remember Me” selected, he will be prompted about using Touch ID. If the user selects “Yes”, the username and password are stored and he will be able to use his fingerprint to log in to the Honeywell Total Connect iOS app in the future.

What Happens Once Touch ID Is Setup?
With Touch ID enabled, every time a user opens the Honeywell Total Connect 2.0 app, he will be presented with the Touch ID login overlay. From the overlay, he can hold his fingerprint on the iOS Home button to automatically log in. The username and password are no longer required.

What Happens When the User Logs Out Of Honeywell Total Connect?
In the Honeywell Total Connect 2.0 June 2015 release, we have improved the Touch ID log out process. When a user logs outs with Touch ID enabled, he will be returned to the login screen. The user name and password will be retained. The next time the user opens the app, the Touch ID overlay to log in will be present and the user will still be able to log in with a fingerprint. The password is not lost.

How Does Touch ID Get Switched Off?
If a user doesn’t like the new Touch ID feature, or has switched it on accidentally, he can switch it off by selecting the ‘More’

Guest Post: Include Honeywell Total Connect Remote Services On Every Sale

Dan Jarnagin by Dan Jarnagin | 06.15.2015

Dan Jarnagin is the General Manager for Guardian Systems.

Like all security companies, we at Guardian Systems are always looking for ways to increase our RMR. When we were researching options, incorporating Honeywell Total Connect Services on every sale was the obvious choice.

Guardian Systems and Honeywell Total Connect

With Honeywell Total Connect Remote Services, Guardian Systems is positively impacting the bottom line.

Before we could do that, we knew we would have to approach the sale differently from selling hardware. We were excited about the LYNX Touch and the option for the Wi-Fi and Z-wave module. This would make it easier to start upselling services. We took “POTS” monitoring off the table and started offering Wi-Fi or cellular only. And that is when it hit me, we don’t sell security systems anymore: that just isn’t sexy. We sell lifestyle systems now! Today, the only monitoring options we offer are Internet or cellular and each includes Honeywell Total Connect in the price.

Keeping Customers
Lifestyle systems make customers “sticky customers”. When you give people the ability to check the weather from their keypad on the way out the door, or have their lights and temperature adjust to their desired settings by simply unlocking their door, you make using their system part of their daily routine. And when something becomes part of your daily routine and you come to depend on it, you have a harder time letting it go. Our goal is to make every customer a sticky customer. It’s a win-win situation. We get higher RMR by adding video and/or automation to accounts and those customers stay on long after their contract terms expire because we have incorporated the system into their lifestyle.

What to Charge?
Once we saw the direction we wanted to take, we had to decide how to price everything so that we could be competitive in our market without having a huge creation multiple. Every market is different so these are things you will have to experiment with and tweak a

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