5 Simple Steps to Manage Dealer Ownership of Accounts with AlarmNet 360

Michelle Nettuno by Michelle Nettuno | 03.23.2017
AlarmNet 360

With AlarmNet 360, you can manage dealer ownership of accounts in five easy steps.

Looking for a way to easily manage your accounts? AlarmNet customers can now manage dealer ownership of their accounts quickly and easily through AlarmNet 360.  If you are an AlarmNet dealer, this means you can take and relinquish account ownership or transfer it to your Central Station as needed.

Having the ability to manage your accounts greatly streamlines the process, saving your company valuable time and effort.  Let’s take a look at the various scenarios and how you can manage ownership through AlarmNet 360.

Dealer to Dealer
Situation: The selling dealer wants to transfer ownership so the purchasing dealer can manage the account through AlarmNet 360.

Action: The selling dealer must first relinquish the account in AlarmNet 360 per the steps below. Then the purchasing dealer must complete the “Take Ownership” process in AlarmNet 360 to gain access to the account.

Dealer to Central Station
Situation: The central station is purchasing the account from a dealer.
Action: Since the central station always has access to their accounts, they simply have to take ownership away from the selling dealer through the Manage Ownership function, thus preventing the selling dealer from further accessing the account. If the dealer has programmed from the panel/keypad, they must choose the option to block other dealers from taking ownership of the account.

Central station to dealer
Situation: The central station/installing central station is selling the account to a dealer.
Action: The central station will maintain access to the account, but they will enable the purchasing dealer to take ownership of the account through the Manage Ownership function.

Manage Ownership Process
The process involves five simple steps:

  1. Go to the programming screen on AlarmNet 360.
  2. Search for the account by entering the City-CS-Sub number or the 12-Digit MAC ID of the communicator, then click search.
  3. Once the Account Information appears, click the “Actions” dropdown and select “Manage Ownership.”
  4. Choose the appropriate option, type “I Agree,” then click “Submit.”
  5. Once submitted, you will receive a “Success” message stating that the action you selected is completed.

Multi-Site Accounts
If the account is one location of a multi-site Honeywell Total Connect Remote Services account, a pop-up will appear stating that ownership cannot be managed through AlarmNet 360.  In that case, contact AlarmNet Customer Service at 1(800) 323-4576, Select Option 1, then Option 1 again for Cloud Services; or send an email to alarmnet@honeywell.com.

Take advantage of this opportunity to collaborate with your dealer or central station to manage ownership of your accounts simply and easily through AlarmNet 360.

 

AlarmNet Expands Video Alarm Verification Support

Donna Namorato by Donna Namorato | 03.09.2017
AlarmNet has expanded its integration with I-View Now to include VAV support for the Performance Series HQA DVRs and for Performance Series IP NVRs

AlarmNet expanded its integration with I-View Now to include VAV support for the Performance Series HQA DVRs and for Performance Series IP NVRs.

When it comes to their security systems, business and homeowners want to know what is happening in real time. And, if there is an alarm, they want to see what caused it immediately. That is why Video Alarm Verification (VAV) presents such a great opportunity.

What Is VAV?
Video Alarm Verification (VAV) helps takes the guesswork out of what caused an alarm event since the central station operator can actually see pre-alarm video footage. This lets monitoring personnel alert authorities to potentially dangerous situations before help is summoned—promoting a higher level of safety for customers and first responders.

In 2015, AlarmNet launched its first VAV integration with I-View Now to support Honeywell Total Connect Remote Services and the HRGX Performance Series DVR. We are pleased to announce that AlarmNet has expanded its integration with I-View Now to include VAV support for the Performance Series HQA DVRs and for Performance Series IP NVRs.

The expanded integration options offer a wider range of VAV choices to include- Analog or IP Video, DVR and NVR solutions- helping dealers and central stations to expand their connected home and business offering.

I-View Now offers a patented, cloud-based central station interface that makes VAV as easy as pushing a button. It’s ideal for residential or small commercial applications and is a great way to earn more RMR. Central stations must be integrated with I-View Now in order to offer VAV services to their dealers.

How Can You Benefit?
For dealers and central stations, incorporating VAV into your portfolio can help expand your business, increase your RMR and satisfy the fast-growing segment of local municipalities that mandate VAV before dispatch. For central stations specifically, VAV may help reduce the time and costs associated with false alarms and help provide better information to emergency responders about what is happening at the premise.

Whether you are an end user, dealer or central station, it’s clear that VAV takes the guesswork out of alarms—improving situational awareness.

Guest Post: Honeywell Total Connect and SkyBell (Sell What It Does, Not What It Is)

Russ Ackerman by Russ Ackerman | 02.07.2017

Russ is Director of Residential and Small Business Sales for Atlantic Security in Jacksonville, FL.

Those of us that have been in the alarm industry for a few years have seen a lot of new products and services become available to our potential customers. Home automation devices are being developed like never before and all of this is opening up selling opportunities that we never had in the past. Of all of the new “cool” products that Honeywell has made available for us to sell, I think the Honeywell Total Connect SkyBell compatibility might be the most compelling to our residential prospects.

skybell-front-door-nurse_HiResWhat Is SkyBell?
SkyBell is a smart video doorbell. In conjunction with SkyBell, the Honeywell Total Connect iOS app allows the homeowner to speak, hear and see who is at the front door without having to open the front door, avoiding a physical confrontation. Our customers tell us that it gives them a whole new level of security.

Every sales consultant should make demonstrating the app and exciting part of their sales presentation. Presenting Honeywell Total Connect and SkyBell to your prospects should be a very simple process if you simply understand that you must sell what it does, not what it is. Your prospect does not need a new door bell. What they need to know is that through the Honeywell Total Connect iOS app, they can see, hear and speak to visitors at the door, plus, they’ll also have the ability to arm/disarm, lock/unlock the premises through one screen, while seeing and talking to a visitor the entire time.

Selling Solutions
Last year thousands of 3/8” drill bits were sold, but no one really wanted a 3/8” drill bit. What they wanted was a 3/8” hole. The point here is that your prospect is looking for solutions, not products. Whether you are selling a surveillance system, alarm system or any other product, you need to focus on the result of your offering. What is it going to do for your prospect?  Ask questions and “dig in” to discover what they want, then deal with the solution.  Sell the solution by painting a beautiful word picture of how your product is going to solve their problem.

Honeywell Total Connect HTML5 Platform Is Now Available in Beta

Ilan Dee by Ilan Dee | 01.30.2017

Cloud-HTML-TC-2-for-Laptop_FaceBook_V4The Honeywell Total Connect team continues to develop our brand new HTML5 beta platform and are working hard to provide a new web and mobile experience. We will release the HTML5 beta in phases in a monthly release cycle. We are excited to inform you that Security, Events, Settings & Notifications is the first phase of the Beta which is now available. Preview these enhancements, familiarize yourself with the new platform and share your valuable feedback with us.

Why HTML5?
The HTML5 beta is accessible on any desktop (PC or Mac), tablet or mobile device—Windows Phone, BlackBerry, iPhone, iPad and Android—with no app to download. Honeywell recognizes the incredible opportunities HTML5 offers you. Delivering a completely rebuilt website with features comparable to the Honeywell Total Connect iPhone app and our new Android beta app, ensure you can continue to sell the leading remote services security solutions on a leading edge-platform.

Give Us Your Feedback
Beta testing gives us the opportunity to fix any potential technical or user experience issues prior to general release, helping to ensure that we launch the best version possible. Your honest feedback is critical to the success of our platform and is greatly valued and appreciated. Check out the Honeywell Total Connect HTML5 Beta here. There is a feedback form in the “About” section under “Settings” where you can share your input. You can also email your comments to totalconnectquestions@honeywell.com.

Existing Honeywell Total Connect Web Platform
For full functionality including video and automation features, users must continue to use the existing Honeywell Total Connect 2.0 website. Once Beta development is fully completed in 2017, the existing Honeywell Total Connect 2.0 website will be officially discontinued and the HTML5 platform will be used for full functionality across the entire platform. Your users will be automatically prompted to switch over to the new HTML5 platform once launched.

We look forward to hearing what you think.

 

Honeywell Total Connect Android App Now in Beta

Ilan Dee by Ilan Dee | 01.16.2017

hsf-samusung-fb1200x12002The Android platform has long been recognized for its wide reach, openness and reliability. Honeywell recognizes the incredible opportunities it presents for you. Delivering a completely rebuilt Android app with features comparable to the Honeywell Total Connect iPhone app and brand new design ensures that you can continue to sell the leading mobile security solutions on the most popular mobile devices in the world.

We are developing a brand new Android app to deliver a new mobile experience for Android users. We will release the app functionality in phases in a monthly release cycle. Security, Events, Settings and Push Notifications is the first phase of the Android beta. We invite you to preview these enhancements and to engage in our new feature set firsthand, familiarize yourself with the new platform, and share your valuable feedback with us.

Provide Your Feedback
Beta testing gives us the opportunity to fix any potential technical or user experience issues prior to general release, helping to ensure that we launch the best version possible. Your honest feedback is critical to the success of our platform, and is greatly valued and appreciated.  Please email your feedback to totalconnectquestions@honeywell.com.

Where do I Download the Beta App?
The Honeywell Total Connect Android beta app is now available. Download the beta app here to become a beta tester. When the user follows the link, they will need to ensure they are signed into Google. Once logged in, click on “Become a Tester.” The user must have the existing Honeywell Total Connect app installed in order for the beta version to download. Once the beta version downloads, simply log in with your current Honeywell Total Connect 2.0 username and password and you will enjoy a whole new Android experience.

Existing Honeywell Total Connect Android App
Currently, for full functionality including video and automation features, users must leave the testing program. A user must go back to the beta link and click “Leave the Program” in order to have the current full functionality of Honeywell Total Connect. Once beta development is fully completed in 2017, the existing Honeywell Total Connect 2.0 Android app will be officially discontinued and the Beta app will replace the existing app and be used for full functionality across the entire platform. Your users will be automatically prompted to upgrade and will not require a new app install. You can leave the beta program at any time. Simply unsubscribe via the link above.

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