New How-To Training Videos from Honeywell Systems

Cristian Sanchez by Cristian Sanchez | 08.26.2015

Whether it’s about setting up a new Pro-Watch system, working with MAXPRO VMS for the first time, or just brushing up on your WIN-PAK skills, we’ve got you covered. We’re kicking off a new series of Honeywell Systems training videos with the videos below that explain what you need to know.

If YouTube is blocked, you can view the video here.

If YouTube is blocked, you can view the video here.

If YouTube is blocked, you can view the video here.

All of these videos can be found on The Security Channel and in a playlist on our YouTube Channel. Over the coming months, we will be announcing more instructional videos on the blog. Please let us know what you think with a comment below so we can continue providing you with the tools you need to make your job easier.

NERC-CIP-014 Keeping You Up at Night?

Chris Koetsier by Chris Koetsier | 08.19.2015

A recent neighborhood power outage reminded me of how dependent we are on our electricity grid. We are so accustomed to a reliable and continuous supply of electricity that we find ourselves flipping the light switch or trying to turn on the TV even during the occasional outage. Our dependence and reliance has become so significant that it is hard to imagine a severe widespread, potential coast to coast outage for days, a month or even a year.

L_UTLWPI_D_Utilities_finalAn incident, like the widely reported 19 minute long Metcalf substation shootout that knocked out 17 large transformers that power Silicon Valley on April 16, 2013, raised the awareness of the reality of potential attacks and their implications on one of our largest assets, the grid. A report by the Federal Energy Regulatory Commission (FERC) highlights that a coordinated attack of as few as nine critical substations, making up only 1% of the substations in the United States, could potentially take the power grid offline for a year. As a result of the attack, the FERC issued an order for the non-profit North American Reliability Corporation (NERC) to develop security standards for bulk transmission owners and operators resulting in the NERC-CIP-014 standard.

Securing your unique set of assets within the standards adequately to avoid potential fines of up to $1M a day, prevent millions of dollars in restoration costs or potential revenue loss can be a daunting task. And while many of the 55,000 substations in the United States are equipped with some form of security measure, many are not able to deter, detect, delay, asses and communicate to the levels desired by the standard. Protecting a wide range of differing assets requires a layered approach with a combination of scalable and sustainably integrated solutions.

Learn more about how to protect one of our nation’s most valuable assets, the powergrid in our whitepaper, as together, we become more and more reliant on it.

Guest Post: Unique Applications for Honeywell Total Connect Remote Services

Gregg Judge by Gregg Judge | 08.17.2015

Gregg Judge is Director of Sales and Operations for the Security Division at Comtronics.

There’s no doubt that technology has changed dramatically since I started my career in the security industry. One of the shifts has been from consumers needing just a traditional security system to wanting something more, a Connected Home or Connected Building.

A little over four years ago, we decided to offer Honeywell Total Connect Remote Services to our residential and commercial customers. We present Honeywell Total Connect on every call because odds are that there will be a feature that really resonates with the end user. We have customers that are just ecstatic about the door locks, lamp modules and thermostats. Others want just the video.  Our roots are always with security customers, and we can tie all the features together for them with the Honeywell Total Connect app.

Honeywell Total Connect Remote Services

Honeywell Total Connect Remote Services can give parents peace of mind when they are away from home.

Live-Saving Solution
In my own home, I’ve used it to for life safety. I set up a scene so if my smoke detectors go off, the system will unlock my doors, turn on the lights and open my garage door.  I felt that if there was smoke or fire, I wanted to be able to get my family out easily and/or let first responders in quickly.

Parenting Possibilities
Of course, the capabilities go beyond life safety and that opens up the door for some interesting applications. One of our salespeople came up with a great way to “parent” his children using their gaming system. He installed a Z-Wave module behind the television, connected it to the system and setup a schedule on Honeywell Total Connect for when the kids could play. When the time was up, the power went off.

The kids didn’t know where or what the Z-Wave lamp module did and couldn’t figure out how it worked. For good behavior, he could remotely turn it back on from his phone when  their homework and chores were completed, verifying it on the cameras of course!

Our employees have absolutely embraced selling and installing the service.  We used to have a target of about 30% Honeywell Total Connect sales, we’ve up’d that target to 40% and today the actual sales are at 80%.  In fact, some of our sales reps are 100% Honeywell Total Connect included on every sale.

When it comes to consumers, every person is different.  However, if you get to know a little about their day to day activities and present Honeywell Total Connect, you will find a way to help them feel safer and simplify their life.

Guest Post: Offering Life Safety Products

Eric Jackson by Eric Jackson | 08.10.2015

Eric Jackson is the Community Outreach Manager at NorthStar Alarm.

Providing quality service and amazing products that keep your customers safe is the goal of any alarm company. At NorthStar Alarm, we’ve learned about the benefits of providing our customers with the best products. Whether it’s an alarm system, smart garage or door sensors, it’s important to make sure you always give your customers the best.


By offering your customers personal panic pendants, you are providing a valuable life safety service.

As a proud Honeywell dealer, one of our favorite products that often goes overlooked is the personal panic pendant. This water-resistant pendant gives customers and their families the comfort of knowing that if they slip or fall they’re still safe.

A Real-Life Example
One of our customers, Nancy R., an 87 year old woman from Oregon, recently discovered the benefits of a personal panic pendant. Nancy originally got an alarm system to feel safer about living alone. It wasn’t until almost a year and a half after she got the system that she needed the medical pendant. Nancy fell in the shower and broke her hip during her morning routine. Nancy credits the pendant and EMS team for saving her life.

“I’m very fortunate because if it weren’t for that pendant, I could have been in a lot of trouble,” Nancy said. “Everyone who lives alone would benefit from a medical pendant and should have one in their home.” You can hear more about Nancy’s story here.

Inform Your Customers
Develop a culture of presenting all of your products to your customers, even when you think they won’t want or need it. It’s better to have the customer make an informed decision and say no than an uninformed decision and be in need later on – especially if it’s a product that can save a life.

There is power in what we sell. We’re not just selling products to our customers, we’re providing them with safety and peace of mind.

Enhancing the User Experience with Honeywell Total Connect

Alice DeBiasio by Alice DeBiasio | 07.16.2015

In today’s society, people are busier than ever. And to help them manage their day, they often turn to their mobile phones. Did you know that nearly two-thirds (64%) of U.S. adults own a smartphone, which is up from 35% just four years ago? As general manager for Honeywell Total Connect Remote Services, my primary focus is on ensuring the overall success of the platform. The team is dedicated to helping people stay connected to their homes and businesses from wherever they are. With Honeywell Total Connect, we’ve incorporated functionality that makes it easy for consumers to perform a variety of functions straight from their mobile device.

Staying Connected to What’s Important
In May, we added innovations to our remote services to give those that use mobile devices a variety of benefits. More than 90% of Honeywell Total Connect users access the system from their mobile devices so we have taken steps to provide a more intuitive platform.

If YouTube is blocked, you can view the video here.

We created the video above that showcases some key players behind the service and demonstrates the steps the team has taken to enhance the user experience for busy consumers. We hope it provides insight and helps you understand our new updates and plans for the future.

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