A Look Ahead to 2018

Quentin Gunther by Quentin Gunther | 12.21.2017

As 2018 approaches, I wanted to reflect upon the outstanding accomplishments of our Honeywell Authorized Dealers.  In November, we celebrated their successes in San Diego for CONNECT 2017, where over 700 attendees delved into our theme of Disrupt. Differentiate. Deliver.  At the event, we focused on tools and techniques that will help dealers to thrive in this ever-changing industry.

Turning Disruption on its Head

Honeywell Connected Homes leader Scott Harkins reminded us that although it may be tempting to view disruption as a threat, we can also turn it into an opportunity.  Building on this theme, best-selling author and keynote speaker Josh Linkner challenged attendees to channel the key habits of innovators.  He also encouraged everyone to think of one innovative idea to help spark creativity.  As we move into 2018, we encourage you to think of ways to disrupt yourselves in pursuit of innovation.  We are committed to doing the same.

Delivering Great Service for a New Generation of Consumers

We were reminded by several of our presenters that regardless of how the market changes, exceptional customer service will always be relevant.  ADS Security president John Cerasuolo, discussed how Lyric and AlarmNet 360 more effectively control and manage the installation process, reduce service costs, and cut attrition.  Alexandra Curtiss, Alarm New England Vice President, expressed the importance of understanding what your competition is doing to learn how to differentiate yourself when meeting the needs of your prospects and customers.  We also addressed the topic of delivering the best results through customer surveys, net promoter score and by getting reviews or testimonials with help from Scott Hightower, president and CEO of Verified Security.  Finally, Jason Dorsey, co-founder of The Center for Generational Kinetics, gave us some great tips about how to more effectively serve Millennials by using specific phrases and techniques that resonate with the generation’s lifestyle. In the coming year, we are focused on what we need to do to better serve you, and we hope that you will bring this mindset to your interactions with your own customers.

Differentiating Ourselves from the Pack

We are very lucky to have such a strong community of dealers, and one of the great things about our community is that you are all committed to the communities that you serve.  In fact, one of the cornerstones of the HAD program is community service, and many of you participate in programs that help keep your communities safe and well. This year we worked with Splashes of Hope to create murals and Mend Gift Bags that were donated to Rady Children’s Hospital in San Diego.

Life safety is also a key component of our HAD program. Every year we present a Life Safety Award to an individual that is committed to saving lives. This year, we honored an organization, Shelter to Soldier, a non-profit that that adopts dogs from local shelters and trains them to help our nation’s veterans.  We were honored to have Graham Bloem, the organization’s founder, at the event.

Of course, CONNECT also gives us the chance to celebrate our successes. At our awards banquet, we honored many of our dealers for their efforts in the residential, commercial and enterprise markets.

  Created with flickr slideshow.


We are looking forward to CONNECT 2018, when we will meet again at San Marco Island from November 15-18 at the spectacular JW Marriott Marco Island Beach Resort.

We thank you for all that you’ve done as part of the Honeywell community in 2017 and are looking forward to a very prosperous year ahead.  Happy holidays everyone!

Introducing AlarmNet 360 Checklist

Adam Triculis by Adam Triculis | 11.30.2017
How can you ensure that every installation follows company standards? AlarmNet 360 Checklist.


The AlarmNet 360 team has created a new feature called Checklist. AlarmNet 360 Checklist is a customizable set of rules that can be checked against an installation to quickly uncover any deviations, helping to eliminating guesswork and resulting headaches.

In the past, in order to have visibility into deviations from installation standards, you would have had to do a manual comparison of an individual account against Programming Templates. Checklist solves this problem. Now, you can set up a Checklist once and use it for future installs. This helps to ensure that the installation complies with the rules you set through AlarmNet 360 while the techs are still onsite. This can save you time spent on customer service, troubleshooting and revisiting install sites.

How does AlarmNet 360 Checklist work?

Checklist helps you easily and quickly evaluate installation quality to improve operations. Examples of items you could add to your Checklist include:

  • Installer code should not be 4321
  • Cellular communicator strength should be greater than “Good”
  • Sensors should not be programmed using Loop 4

AlarmNet 360 does most of the evaluation work for you—by measuring each rule against the installation. You will be provided with the total number of rules that failed along with a list of Rules, Descriptions, and Evaluation Results (Pass/Fail). It’s that simple!

Who can use AlarmNet 360 Checklist?

Our Checklist feature is available for accounts programmed with a Lyric Controller, Lyric Gateway and LYNX Touch 5200, 5210 and 7000 Series Home and Business Control Systems.

Why use AlarmNet 360 Checklist?

Checklist brings you peace of mind, giving you confidence that every install is being done correctly. This not only saves your company time and money, but also improves customer experience leading to higher retention and positive recommendations.

To Upgrade or Expand? Solving Your Video Security System Dilemma

Andrew Shen by Andrew Shen | 11.28.2017

Analogue or digital?  When it comes to video security systems, it’s not so black and white – in fact, there are many shades of gray.

Traditional analogue video security systems have been around for several decades.  However, with that history comes increasing technological complexity.  Several different analogue video standards have evolved (AHD, CVI, TVI), making the path towards evolving legacy systems a confusing one.

Video Security: Upgrade or Expand?

At first glance, there are two choices: upgrade or expand.

Improving legacy systems through expansion is usually less costly.  However, this can mean that the end-user misses out on the improvements in video quality, functionality and ease of use that have become standard in newer products.

On the other hand, upgrading to the latest IP video technology might be attractive at face value, but it can be very costly, as well as time and labor intensive.  Moving from analogue to IP requires careful planning to ensure reasonable cable lengths, adequate system power, etc.  Then, layer on top of that the uncertainty of whether or not you are investing in the most future-proof solution, as devices and formats go through their lifecycles.

Neither of the above choices is ideal for the SMB market, where the goal is usually an optimization of costs AND functionality. Recognizing this, Honeywell has been working on the development of devices that are multi-format, and therefore capable of supporting AHD, CVI, TVI and traditional analogue formats, as well as IP video.

Multi-Format Video Security

As the market evolves, new technologies are being developed ever more rapidly.  However, we all know that the real upgrade cycle is somewhat slower than the rate of development.

Multi-format video security devices offer an ideal upgrade path, allowing a video security system to evolve over time, instead of requiring a periodic full system rebuild in order to take advantage of the latest technology. This results in a very cost effective way to evolve video security systems, without having to compromise on quality or functionality. It also allows the buyer more choice at each stage of evolution about what and how much to upgrade.

Subscribe to learn more about Honeywell multi-format video security products — we’ll contact you when we have more information to share.

Honeywell Life Safety Award Presented at CONNECT 2017

Larry King by Larry King | 11.10.2017

For 20 years, I have had the pleasure of being a part of the Honeywell Life Safety Award presentation. Every year, we honor someone who has been involved in a life-saving incident. Today, we recognized an individual who founded an organization that saves lives…two at a time. Graham Bloem started Shelter to Soldier, a non-profit that adopts dogs from local shelters and trains them to help our nation’s veterans.

It’s an amazing organization and I was very proud to participate with the video below that details why Graham was presented with the award at CONNECT 2017 in San Diego. Please take a look at the video to learn more.

The Role of the Pro in the Smart Home Era

George Janelis by George Janelis | 11.10.2017

Smart home technology is becoming synonymous with security and convenience, and Pros have an important role to play in this thriving new industry.

Smart home integration

Smart home devices abound.  But to start getting real value of a smart home, all of those devices need to work together.

Many consumers don’t have the appetite to research and figure out which ones will play nicely together.  And even then, not everybody wants to configure and install those devices themselves. As the complexity of the smart device market increases, there will be a strong need for experts that can provide smart home services and support.

Value added smart home services

Smart home devices generate lots of data.  And as smart home technology evolves, consumers will expect more and more value out of the data their devices generate.  Pros that can give customers insight into how they can use their smart homes more effectively could have a leg up on the competition.

For example, providing consumers with insight into how they could optimize lighting and thermostat usage while the security systems are armed could help them reduce monthly energy bills.  Many consumers might be willing to pay for consultative services that help them get the most out of their smart home technology.

Smart homes and first responders

DIY solutions work for awareness, but they fall short when it comes to connecting with first responders.  What happens when there is a burglary or a fire?  Only a pro can provide the connection between smart homes and first responders, so that police and fire are notified if an emergency arises.

If you’re at  CONNECT 2017 in San Diego, join us for more exciting sessions on the future of the home  security industry!


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