Guest Post: Honeywell Total Connect and SkyBell (Sell What It Does, Not What It Is)

Russ Ackerman by Russ Ackerman | 02.07.2017

Russ is Director of Residential and Small Business Sales for Atlantic Security in Jacksonville, FL.

Those of us that have been in the alarm industry for a few years have seen a lot of new products and services become available to our potential customers. Home automation devices are being developed like never before and all of this is opening up selling opportunities that we never had in the past. Of all of the new “cool” products that Honeywell has made available for us to sell, I think the Honeywell Total Connect SkyBell compatibility might be the most compelling to our residential prospects.

skybell-front-door-nurse_HiResWhat Is SkyBell?
SkyBell is a smart video doorbell. In conjunction with SkyBell, the Honeywell Total Connect iOS app allows the homeowner to speak, hear and see who is at the front door without having to open the front door, avoiding a physical confrontation. Our customers tell us that it gives them a whole new level of security.

Every sales consultant should make demonstrating the app and exciting part of their sales presentation. Presenting Honeywell Total Connect and SkyBell to your prospects should be a very simple process if you simply understand that you must sell what it does, not what it is. Your prospect does not need a new door bell. What they need to know is that through the Honeywell Total Connect iOS app, they can see, hear and speak to visitors at the door, plus, they’ll also have the ability to arm/disarm, lock/unlock the premises through one screen, while seeing and talking to a visitor the entire time.

Selling Solutions
Last year thousands of 3/8” drill bits were sold, but no one really wanted a 3/8” drill bit. What they wanted was a 3/8” hole. The point here is that your prospect is looking for solutions, not products. Whether you are selling a surveillance system, alarm system or any other product, you need to focus on the result of your offering. What is it going to do for your prospect?  Ask questions and “dig in” to discover what they want, then deal with the solution.  Sell the solution by painting a beautiful word picture of how your product is going to solve their problem.

Honeywell Total Connect HTML5 Platform Is Now Available in Beta

Ilan Dee by Ilan Dee | 01.30.2017

Cloud-HTML-TC-2-for-Laptop_FaceBook_V4The Honeywell Total Connect team continues to develop our brand new HTML5 beta platform and are working hard to provide a new web and mobile experience. We will release the HTML5 beta in phases in a monthly release cycle. We are excited to inform you that Security, Events, Settings & Notifications is the first phase of the Beta which is now available. Preview these enhancements, familiarize yourself with the new platform and share your valuable feedback with us.

Why HTML5?
The HTML5 beta is accessible on any desktop (PC or Mac), tablet or mobile device—Windows Phone, BlackBerry, iPhone, iPad and Android—with no app to download. Honeywell recognizes the incredible opportunities HTML5 offers you. Delivering a completely rebuilt website with features comparable to the Honeywell Total Connect iPhone app and our new Android beta app, ensure you can continue to sell the leading remote services security solutions on a leading edge-platform.

Give Us Your Feedback
Beta testing gives us the opportunity to fix any potential technical or user experience issues prior to general release, helping to ensure that we launch the best version possible. Your honest feedback is critical to the success of our platform and is greatly valued and appreciated. Check out the Honeywell Total Connect HTML5 Beta here. There is a feedback form in the “About” section under “Settings” where you can share your input. You can also email your comments to totalconnectquestions@honeywell.com.

Existing Honeywell Total Connect Web Platform
For full functionality including video and automation features, users must continue to use the existing Honeywell Total Connect 2.0 website. Once Beta development is fully completed in 2017, the existing Honeywell Total Connect 2.0 website will be officially discontinued and the HTML5 platform will be used for full functionality across the entire platform. Your users will be automatically prompted to switch over to the new HTML5 platform once launched.

We look forward to hearing what you think.

 

Honeywell Total Connect Android App Now in Beta

Ilan Dee by Ilan Dee | 01.16.2017

hsf-samusung-fb1200x12002The Android platform has long been recognized for its wide reach, openness and reliability. Honeywell recognizes the incredible opportunities it presents for you. Delivering a completely rebuilt Android app with features comparable to the Honeywell Total Connect iPhone app and brand new design ensures that you can continue to sell the leading mobile security solutions on the most popular mobile devices in the world.

We are developing a brand new Android app to deliver a new mobile experience for Android users. We will release the app functionality in phases in a monthly release cycle. Security, Events, Settings and Push Notifications is the first phase of the Android beta. We invite you to preview these enhancements and to engage in our new feature set firsthand, familiarize yourself with the new platform, and share your valuable feedback with us.

Provide Your Feedback
Beta testing gives us the opportunity to fix any potential technical or user experience issues prior to general release, helping to ensure that we launch the best version possible. Your honest feedback is critical to the success of our platform, and is greatly valued and appreciated.  Please email your feedback to totalconnectquestions@honeywell.com.

Where do I Download the Beta App?
The Honeywell Total Connect Android beta app is now available. Download the beta app here to become a beta tester. When the user follows the link, they will need to ensure they are signed into Google. Once logged in, click on “Become a Tester.” The user must have the existing Honeywell Total Connect app installed in order for the beta version to download. Once the beta version downloads, simply log in with your current Honeywell Total Connect 2.0 username and password and you will enjoy a whole new Android experience.

Existing Honeywell Total Connect Android App
Currently, for full functionality including video and automation features, users must leave the testing program. A user must go back to the beta link and click “Leave the Program” in order to have the current full functionality of Honeywell Total Connect. Once beta development is fully completed in 2017, the existing Honeywell Total Connect 2.0 Android app will be officially discontinued and the Beta app will replace the existing app and be used for full functionality across the entire platform. Your users will be automatically prompted to upgrade and will not require a new app install. You can leave the beta program at any time. Simply unsubscribe via the link above.

Celebrating Successes at CONNECT 2016

Marek Robinson by Marek Robinson | 12.21.2016
ADS Security CONNECT 2016

John Cerasuolo of ADS Security received the Medal of Honor.

As we begin a new year, we wanted to take a look back at the accomplishments of our Honeywell Authorized dealers in 2016. At CONNECT 2016, we had the chance to network with over 800 attendees from across the U.S., Canada and Latin America in Hollywood, FL.

The event kicked off with a community service event where over 100 dealers teamed up with Cheeriodicals to build 250 cheer kits that were delivered to children in the Joe DiMaggio Children’s Hospital. To see more about the event and this wonderful organization, watch the video.

During our Partner and Innovation Showcase, dealers were introduced to a variety of products, solutions and industry affiliations that can help them grow their business. This year, it was also the official introduction of the new Lyric Gateway and dealers had a chance to take the Lyric Gateway challenge for a chance to win an iPad Mini. Thanks to all who participated in the challenge and  our sponsors and attendees for making the Showcase such a success. During General Session we also recognized Lt. Rich Huebner of the Seminole Fire Department for saving a young family from a devastating house fire. View the Larry King video that details his heroism.

CONNECT 2017

CONNECT 2017 will take place in San Diego from November 9-12.

Educational Sessions and Keynote Speakers Present New Ideas
Of course, a key component of this event is our educational sessions. With 55 breakout sessions in the residential, commercial and enterprise space, there were classes to fit everyone’s needs. The group also learned from two keynote speakers who hit on very different aspects of running a business. Grant Cardone, a top sales training and social media expert, discussed how to uncover overlooked sales opportunities and  Dr. Robert Rohm wowed the crowd with his message about how to understand human behavior.

We wanted to make sure that the group also had some time to network in a social setting. At our Totally Awesome ‘80s party, dealers got a chance to show their creative side for some great prizes. Check out their rad costumes here. We ended the time together by celebrating our dealers at our Awards Gala for the great work they accomplished in 2016. To see those recognized, click here.

Mark Your Calendars for CONNECT 2017
The date has been set for CONNECT 2017. We will be meeting in beautiful San Diego, CA from November 9-12. If you’re a Honeywell Authorized Dealer, you won’t want to miss this chance to network with your peers at the Hilton San Diego Bayfront.

Your Gateway to Profits with Lyric Gateway

Ralph Maniscalco by Ralph Maniscalco | 12.13.2016

The rise of video marketing has been one of the most exciting trends. And it is continuing to grow. In April of 2015 over 4 billion videos were being played each day on Facebook alone. By September, this number doubled to a staggering 8 billion video views per day. Cisco now predicts that 80% of all Internet traffic will be streaming video content by 2019, up from 64% in 2014.

As a security dealer, video can play an important role throughout the entire customer journey to help you build relationships, educate prospects and enhance customer satisfaction. We recently produced the consumer video below to teach consumers about the Gateway product. Add it to your website or feature it in your digital communications or during sales presentations. It’s just one of the many marketing tools you can use when selling the new Lyric Gateway.

The Lyric Gateway is now available. It gives you the flexibility to virtually place it anywhere in the home making it a fast and easy installation. It also uses our new AlarmNet 360 app to further streamline the installation. Add to this our SiX two-way wireless sensors including our new SiX smoke and glassbreak and you’ve got a winning combination.

To find out more about Lyric Gateway, visit www.lyricgateway.com where you will find a variety of support materials that can help you.

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