Simple Integrations Can Lead to Increased RMR

Jason Lutz by Jason Lutz | 10.15.2013

There are few things that can make some dealers cringe more than when I begin to talk about integrating systems. Many dealers think they are too small to do integrated systems or that integrating systems can be too complicated or even that there isn’t enough Recurring Monthly Revenue (RMR) and therefore it’s not worth the hassle. Before I go further, let’s clarify what an integrated system is and how much money you are leaving on the table by not offering it.

Honeywell IntegrationAn integrated system can be as simple as two separate systems working together to satisfy a client’s need. Are your current or potential clients expressing needs like these?

  • Can you set up my cameras to only record when my system is armed?
  • Can you make the cameras record only when I have an alarm?
  • Can you let me know when my DVR has a loss of video, loses its connection to the Internet or the hard drive has reached full capacity?

If they have, let me suggest the Honeywell HRG Series DVR with a few Honeywell wireless devices. The HRG DVR can support 4/8/16 trigger inputs and 1/4/4 trigger outputs (model dependent) to allow for easy integration. This means that with just a few Honeywell wireless transmitters, anyone can trigger the DVR or security panel to do any number of tasks. For example, let’s say your client wants to save hard drive space on their DVR by recording their cameras only when the security system is armed (or in an alarm condition). You could integrate their Honeywell wireless-ready security system with an HRG DVR by adding a 5800RL. By default, relay A will activate on alarm and relay B will activate on system arm or disarm.

What if the client wants to know when the DVR has a loss of video, loses its Internet connection or the hard drive has reached full capacity? While the Honeywell DVR already supports email notifications for critical information, what happens when a client changes an email addresses or the email inbox is full? What happens if the client’s network is down? By adding a 5817 three point RF transmitter to the trigger outputs on the back of the DVR and programming it as a 24 supervisory zone on the Honeywell wireless-ready security system, you can monitor critical information from the DVR 24/7.

As their security provider, it’s to your benefit to always monitor the status of their DVR. When you offer your clients the value they want, like adding integration between the Honeywell security system and DVR, you can drive additional RMR and have another reason to reach out to your client. I have even spoken with dealers that are adding LYNX control systems just to monitor recording information and real-time status on the DVR. Sometimes the addition of something as small as a transmitter can make a big difference in how you interact with your clients. It lets them know that you are there, whether it’s to verify an alarm or prevent recording problems in the future.

To install a system that can satisfy your client’s integration needs, use the parts below discussed in this blog. And review this information on how to integrate the pieces.