FAQs for the Touch ID Feature for Honeywell Total Connect 2.0

Ilan Dee by Ilan Dee | 06.29.2015

In the Honeywell Total Connect 2.0 release for Apple iOS devices, we launched our new Touch ID login feature. In case you haven’t heard of it, it lets users log in with a fingerprint instead of a username and password. Over 85% of Honeywell Total Connect 2.0 Apple iOS users have a Touch ID enabled device, so it’s a great opportunity to provide your customers with a convenient way to use the service. Here are some FAQs that can help you communicate the benefits.

Total Connect Touch ID

The Touch ID feature offers an additional layer of security for end users.

Why Should A User Use The Touch ID Feature?
Using a fingerprint instead of a username and password provides an additional layer of security for the home. If a ‘bad guy’ gets hold of the user’s phone, he can’t just press the login button to gain access to the home security system.

What Apple Devices Support Touch ID?
Touch ID is supported on the iPhone 5s, 6 and 6 Plus, the iPad Air 2 and above and the iPad Mini 3. The iPhone must be running iOS 8 Platform or above.

How Do I Set Up Touch ID on Honeywell Total Connect 2.0?
The first time a user logs in to the Honeywell Total Connect app on a supported device with “Remember Me” selected, he will be prompted about using Touch ID. If the user selects “Yes”, the username and password are stored and he will be able to use his fingerprint to log in to the Honeywell Total Connect iOS app in the future.

What Happens Once Touch ID Is Setup?
With Touch ID enabled, every time a user opens the Honeywell Total Connect 2.0 app, he will be presented with the Touch ID login overlay. From the overlay, he can hold his fingerprint on the iOS Home button to automatically log in. The username and password are no longer required.

What Happens When the User Logs Out Of Honeywell Total Connect?
In the Honeywell Total Connect 2.0 June 2015 release, we have improved the Touch ID log out process. When a user logs outs with Touch ID enabled, he will be returned to the login screen. The user name and password will be retained. The next time the user opens the app, the Touch ID overlay to log in will be present and the user will still be able to log in with a fingerprint. The password is not lost.

How Does Touch ID Get Switched Off?
If a user doesn’t like the new Touch ID feature, or has switched it on accidentally, he can switch it off by selecting the ‘More’ option in the navigation bar, and then selecting Touch ID. This will return the user to the standard log in/remember me functionality.

We are always looking to improve our Honeywell Total Connect 2.0 mobile features, and we welcome your comments and feedback.