L-Series Speaker and Speaker Strobes Safety Bulletin

Samir Jain by Samir Jain | 09.29.2017

As a result of customer feedback, System Sensor has identified a potential issue with our Audible Visible (AV) notification appliances, wall and ceiling mounted Speakers and Speaker Strobes. Subsequent investigation identified operational and aesthetic issues with the product, with operational issues centered around the quality of electrical connection.

As the General Manager for Honeywell Fire Americas, I would like to share, on behalf of Honeywell, the following information about required actions for impacted customers.

Out of an abundance of caution given some of the concerns that have been voiced, all L-Series Speaker and Speaker Strobes products manufactured within the impacted date code range* need to be replaced and returned.  A full list of impacted model numbers and affected date codes is provided below.

Products affected by this bulletin need to be returned to the point of purchase for replacement or credit. Please contact your point of purchase to coordinate the product return.

We can assure you that System Sensor has taken the appropriate steps to prevent recurrence. The enhanced design has a stronger and more rigid mounting plate with strengthened ribs which is less prone to flexing for easier installation. In addition, we’ve also added guidance for ease of installation in the Important Assembly Information document I56-6556-002 which is shipped with the product and available at SystemSensor.com.

System Sensor will reimburse reasonable labor expenses with the return of the attached Certificate of Compliance and by following the instructions on the form. The Certificate of Compliance can be submitted by email to Customer.Service@SystemSensor.com along with any additional documents specified on the form’s instructions to start the reimbursement process.

We would like to thank our customers for raising the concerns with installation of these products.  We will continue to provide continuous improvements to our products based on customer feedback.

We also thank you for your patience in this matter, and sincerely apologize for any inconvenience you may have encountered.

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*Affected Manufactured Date Range
January 16, 2017 (7013) to August 8, 2017 (7082)
7013 defined as 7 = 2017, 01 = January, 3 = 3rd week of the month
7082 defined as 7 = 2017, 08 = August, 2 = 2nd week of the month

Affected Model Numbers
SPRL                                       SPRLA
SPWL                                      SPWLA
SPCRL                                     SPCRLA
SPCWL                                    SPCWLA
SPSRL                                     SPSRLA
SPSWL                                    SPSWLA
SPSWL-ALERT                       SPSRLA-P
SPSRL-P                                 SPSWLA-P
SPSWL-P                                SPSWL-ALERT
SPSRL-SP                               SPSWL-CLR-ALERT
SPSWL-CLR-ALERT               SPSCRLA
SPSCRL                                   SPSCRLA-T
SPSCWL                                  SPSCWLA
SPSCWL-P                              SPSCWLA-T
SPSCWL-SP                            SPSCWLA-P
SPSCWL-CLR-ALERT             SPSCWLA-TP