Take a Tour of AlarmNet 360 Insights

Michelle Nettuno by Michelle Nettuno | 10.06.2017

Wouldn’t it be great to have a personal assistant that can bring you details on how well things are doing in the field, show you any current communication failures and where they’re located, offer you updated stats on customer behavior and bring you a cup of coffee along with the breakfast of your choice in the morning?

Well, we may not be able to get you coffee or breakfast, but with the Honeywell AlarmNet 360 Insights interactive dashboard, you can easily take the pulse of your business in near real-time every day. The intelligence it provides can be used to analyze customer behavior to help drive new business, upsell opportunities and RMR for your company.

Many security dealers and AlarmNet central stations generate reports from AlarmNet 360 to drive customer growth. They look at attach rates, using filters to run reports on accounts that aren’t subscribed to a service or don’t have an automation device but are capable of adding them. They either call those accounts directly, tie an upsell offer to an existing service call, run a marketing campaign—or do all three—depending on the company. These strategies help drive sales and boost RMR.

Dealers and centrals tell me that they use AlarmNet 360 Insights in a variety of ways throughout the day to help better service their customers. Some use the Map View first thing in the morning to spot any critical issues that need immediate attention.

Using AlarmNet 360 in this way makes it easier to schedule service calls, because they can deploy a truck that may already be in the area or handle the critical issue remotely; saving time and money.

If you are not currently using AlarmNet 360 Insights, you can select “Insights” from the main menu on AlarmNet 360 and click “TAKE TOUR” to get started. The Tour guides you through the dashboard, providing short descriptions about each area to make it simple for you to start using this helpful tool and get the customer information you need—when you need it.

We have created a Quick Reference Guide flyer which provides short descriptions of each dashboard feature. We’ve also created a short video that you can watch below, which takes you on a virtual tour step-by-step.  This tour can help familiarize you with AlarmNet 360 Insights and the numerous benefits it can bring to your business—other than that cup of coffee and breakfast.

Take a tour of AlarmNet 360 Insights today and see how this important interactive dashboard can help you get started mapping your company’s road to growth.