A Look Ahead to 2018

Quentin Gunther by Quentin Gunther | 12.21.2017

As 2018 approaches, I wanted to reflect upon the outstanding accomplishments of our Honeywell Authorized Dealers.  In November, we celebrated their successes in San Diego for CONNECT 2017, where over 700 attendees delved into our theme of Disrupt. Differentiate. Deliver.  At the event, we focused on tools and techniques that will help dealers to thrive in this ever-changing industry.

Turning Disruption on its Head

Honeywell Connected Homes leader Scott Harkins reminded us that although it may be tempting to view disruption as a threat, we can also turn it into an opportunity.  Building on this theme, best-selling author and keynote speaker Josh Linkner challenged attendees to channel the key habits of innovators.  He also encouraged everyone to think of one innovative idea to help spark creativity.  As we move into 2018, we encourage you to think of ways to disrupt yourselves in pursuit of innovation.  We are committed to doing the same.

Delivering Great Service for a New Generation of Consumers

We were reminded by several of our presenters that regardless of how the market changes, exceptional customer service will always be relevant.  ADS Security president John Cerasuolo, discussed how Lyric and AlarmNet 360 more effectively control and manage the installation process, reduce service costs, and cut attrition.  Alexandra Curtiss, Alarm New England Vice President, expressed the importance of understanding what your competition is doing to learn how to differentiate yourself when meeting the needs of your prospects and customers.  We also addressed the topic of delivering the best results through customer surveys, net promoter score and by getting reviews or testimonials with help from Scott Hightower, president and CEO of Verified Security.  Finally, Jason Dorsey, co-founder of The Center for Generational Kinetics, gave us some great tips about how to more effectively serve Millennials by using specific phrases and techniques that resonate with the generation’s lifestyle. In the coming year, we are focused on what we need to do to better serve you, and we hope that you will bring this mindset to your interactions with your own customers.

Differentiating Ourselves from the Pack

We are very lucky to have such a strong community of dealers, and one of the great things about our community is that you are all committed to the communities that you serve.  In fact, one of the cornerstones of the HAD program is community service, and many of you participate in programs that help keep your communities safe and well. This year we worked with Splashes of Hope to create murals and Mend Gift Bags that were donated to Rady Children’s Hospital in San Diego.

Life safety is also a key component of our HAD program. Every year we present a Life Safety Award to an individual that is committed to saving lives. This year, we honored an organization, Shelter to Soldier, a non-profit that that adopts dogs from local shelters and trains them to help our nation’s veterans.  We were honored to have Graham Bloem, the organization’s founder, at the event.

Of course, CONNECT also gives us the chance to celebrate our successes. At our awards banquet, we honored many of our dealers for their efforts in the residential, commercial and enterprise markets.

  Created with flickr slideshow.


We are looking forward to CONNECT 2018, when we will meet again at San Marco Island from November 15-18 at the spectacular JW Marriott Marco Island Beach Resort.

We thank you for all that you’ve done as part of the Honeywell community in 2017 and are looking forward to a very prosperous year ahead.  Happy holidays everyone!