How Video Doorbell Users Deal with Unexpected Guests

Kevin Piel by Kevin Piel | 05.25.2017

The doorbell: Then and now

The ring of a doorbell. For previous generations, this was a welcome sound, notifying homeowners that someone had come to call. Unexpected guests were welcomed with a smile, and often invited in for food, refreshments or just to visit.

Today, it’s a different story. The doorbell is an interruption, and an unexpected ring can send homeowners scattering. “Shhhh…hide! We don’t want them to know we’re home.” I’m sure each of us has done this at some point in our adult lives.

However, it doesn’t have to be this way. Doorbells are now being made for the way we live, and the Skybell video doorbell is a prime example.

The Skybell video doorbell saves Halloween

Every Halloween, my wife and I juggle taking our three kids out trick-or-treating and handing out candy to all the neighborhood kids. Inevitably, we head out with a large group of neighbors and leave a large bucket of candy on the porch with a note saying “Happy Halloween! Take two and please leave some for the rest.” There is some level of trust associated with this, and I’m sure in past years greedy trick-or-treaters have taken advantage and done a full bucket dump into their goody bags.

That may have happened in past years, but not in 2016. This past Halloween, I turned up the motion detection on my SkyBell video doorbell to high, all right through the Honeywell Total Connect app. I even turned the LED color to Orange; why not keep with the holiday, right?

The family and I ventured out with our neighborhood crew. As we began canvasing, my SkyBell immediately began sending events. I saw Captain America at least seven times, and more princesses than there are in England.

As expected, about two hours into our adventure, I received another event. Curious as to which Avenger character was now visiting my home, I opened my Honeywell Total Connect account to find several teenagers gathered on my porch. And yes, they were scooping handfuls of candy.

I immediately started a voice session and asked “Are any of you planning on leaving some for the little kids?” I wish I could have captured the looks on their faces…surprised, startled, frightened, all of the above. I then said “how about everyone put some back and we all use this as a good learning experience?” One of the three apologized, and they seemed appreciative at how I handled the situation. My parting words were “Happy Halloween and we’ll see you next year.”

The many faces of Skybell video doorbell users

This is just one unique way SkyBell can be integrated into a homeowner’s life. Want some more creative ways to qualify customers for a video doorbell camera solution? Here are some quick tips for identifying potential users.

  • New Mom or Dad: Has the baby ever been sleeping and your doorbell rang and woke them? Wish you could turn the sound off temporarily and still know if someone was at the door? SkyBell and Honeywell Total Connect are for you.
  • Shopaholic: Have the executives for online shopping site friended you on social media because of your buying habits? Are you constantly looking outside for that next package, or worse… wondering all day at work if it arrived? SkyBell and Honeywell Total Connect are for you.
  • World Traveler: Do you travel frequently for pleasure or work? Do you wonder if anyone has stopped by your home while you’re away? SkyBell and Honeywell Total Connect are for you.
  • Lazy Bones: Never want to get up from that comfy easy chair to answer the door? Now you can shoo solicitors without ever leaving that chair. SkyBell and Honeywell Total Connect are for you.
  • Movie Buff: Don’t want to press pause on your movie night unless it’s the pizza delivery guy at the door? SkyBell and Honeywell Total Connect are for you.

Skybell and Honeywell Total Connect

Honeywell Total Connect users can enjoy convenient, single-app functionality right within the Honeywell Total Connect iOS app for full SkyBell compatibility. Users can speak to visitors at the door directly through the Honeywell Total Connect iOS app without the need to download the SkyBell HD app. Plus, they can arm/disarm, lock/unlock all from one screen, and they can also access all SkyBell activity in the events log.

The SkyBell video doorbell now also comes in a new, rectangular model. Sometimes, the doorbell mounting area is positioned very closely to the molding around the door, making it difficult to install the original round version. This new smaller, more compact version, the SkyBell DBCAM-TRIM, offers an option to homes with slimmer door frames. It can be installed on any home that has existing doorbell wiring and is available in silver (DBCAM-TRIM) and bronze (DBCAM-TRIMBR).

Watch this video to see how SkyBell works with the Honeywell Total Connect app, or check out our Honeywell Total Connect Toolkit for more resources.

Strengthening MAXPRO Cloud with Microsoft Azure

Angela Remmert by Angela Remmert | 05.04.2017

At ISC West, one of the exciting announcements in the small-to-medium business space was MAXPRO Cloud’s collaboration with Microsoft Azure. MAXPRO Cloud is our integrated video and access control system and we just announced that it is hosted on the Microsoft Azure hosting platform in North America. By bringing the strength of Azure to Honeywell’s connected buildings technology, customers will benefit from Microsoft’s global footprint and advanced data services. At ISC West, we presented this solution to attendees. If you didn’t get a chance to go to Vegas, take a few minutes to watch the demo from the show floor.

Simplify Customer Creation, Customer Growth and Customer Service with AlarmNet 360

Michelle Nettuno by Michelle Nettuno | 04.26.2017

AlarmNet 360Looking for a way to drive business growth? Our recent enhancements to AlarmNet 360 can help. This month, we launched AlarmNet 360 Insights, our new interactive dashboard that offers daily insights to help you make more informed marketing, sales and operational decisions. At each iteration of its development, we demonstrated the offering to AlarmNet dealer and central station customers and made enhancements based on customer feedback.  The result? A solution that benefits AlarmNet customers in numerous ways, since it is designed by—and for—our customers.

Map Your Road to Growth
By filtering the data and using the Map view in AlarmNet 360, you can better understand customer purchase behavior overall and within specific locations. This can help drive new business, upsell opportunities and RMR. When shown this, AlarmNet customers were very excited, stating that this provides them the ability to create an additional revenue stream without having to acquire new customers.

Make More Informed Decisions Every Day
The interactive dashboard can help you more confidently make decisions that are vital to the success of your business.  For example, the Map view lets you quickly see if a communicator is offline so you can schedule an immediate repair.  You can see if other communicators are down in an area, which can simplify customer service by eliminating multiple truck rolls. When seeing this, many customers mentioned that it will save them from having to send trucks out for service calls when a tower may be out of service.

Real Metrics to Help in Your Daily Operations
With AlarmNet 360 Insights, you can filter your account base in a variety of ways through numerous available filters, which can be used to obtain important customer metrics to help with your daily operations.  The ability to log on and see the map—where the troubles are, right off the bat first thing in the morning and how they’re interrelated—can have significant positive impacts on your business.

Enhanced Website
In addition to AlarmNet 360 Insights, our website navigation has been enhanced to simplify customer creation for the user.  This important change can help save time on every installation.  It may also provide an easy path to pinpointing critical communications issues, streamlined information gathering and enabling even quicker reactions to customer service needs.

For more information or to see how Alarmnet 360 Insights and our enhanced website can help your company, visit www.alarmnet360.com today.

3 More Videos from ISC West 2017

Angela Remmert by Angela Remmert | 04.07.2017

Another great day yesterday at ISC West! If you weren’t able to come to Vegas, we wanted to give you a chance to see all the new technologies at work in the Honeywell booth. From a preview of our next generation HD cameras to Lyric Gateway and the award-winning AlarmNet 360, take a few minutes to watch these demos from the Honeywell team. And, if you’re in Vegas and haven’t had the chance to see them in person, be sure to stop by today before the show closes.

Honeywell Wins Three Awards at ISC West

Angela Remmert by Angela Remmert | 04.06.2017
AlarmNet 360

At ISC West? Visit our booth to see a demo of all of our award-winning products.

What a great start to ISC West! On Tuesday night, we won two 2017 MVP Awards from Security Sales & Integration Magazine for AlarmNet 360 and System Sensor’s L-Series. The MVP Awards recognize products that make a substantial impact on integrators and were judged on innovation, functionality, competitive advantages, benefits to the installer or monitoring provider, and benefits to the end user.

AlarmNet 360 is a powerful business management cloud platform that provides a wealth of features to simplify and transform business operations, deliver increased efficiency and productivity, and offer valuable insights on customer accounts to drive growth and lower lifecycle costs. It works on computers, tablets or smartphones—enabling anytime, anywhere system programming and management. Our new AlarmNet 360 Insights is an interactive dashboard that provides daily insights for business owners, executives and managers to simplify customer growth and customer service.

System Sensor’s L-Series is a new line of notification solutions for fire safety and emergency communication systems. The L-Series includes indoor chimes, horns, strobes, chime-strobes and 2-wire horn-strobes, designed to limit integrator overhead through reduced SKUs. As the only line of notification products to cover the full range of candela settings through a single device, the L-Series Notification Devices have a 20-35% reduction in current draw across all settings, helping small to medium business and enterprise commercial building end users reduce costs.

5800COMBO Wins SIA New Product Showcase Award
Last night, we received a 2017 SIA New Product Showcase Award for the 5800COMBO, the industry’s first professionally monitored, wireless, combination Smoke and Carbon Monoxide (CO) detector.  The Security Industry Association’s (SIA) New Product Showcase is the security industry’s premier awards-based marketing program. Established in 1979, it recognizes innovative products, services and solutions in electronic physical security.

What makes the 5800COMBO so unique? Using four sensing elements, it provides true multi-threat detection and reacts fast to real danger—while helping to reduce false alarms.  Available now, this award winner helps you to offer superior protection for  people and property. Take a look at this short video from the booth that reviews the innovative features. And be sure to stay tuned for more ISC West videos and news.

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