The Role of the Pro in the Smart Home Era

George Janelis by George Janelis | 11.10.2017

Smart home technology is becoming synonymous with security and convenience, and Pros have an important role to play in this thriving new industry.

Smart home integration

Smart home devices abound.  But to start getting real value of a smart home, all of those devices need to work together.

Many consumers don’t have the appetite to research and figure out which ones will play nicely together.  And even then, not everybody wants to configure and install those devices themselves. As the complexity of the smart device market increases, there will be a strong need for experts that can provide smart home services and support.

Value added smart home services

Smart home devices generate lots of data.  And as smart home technology evolves, consumers will expect more and more value out of the data their devices generate.  Pros that can give customers insight into how they can use their smart homes more effectively could have a leg up on the competition.

For example, providing consumers with insight into how they could optimize lighting and thermostat usage while the security systems are armed could help them reduce monthly energy bills.  Many consumers might be willing to pay for consultative services that help them get the most out of their smart home technology.

Smart homes and first responders

DIY solutions work for awareness, but they fall short when it comes to connecting with first responders.  What happens when there is a burglary or a fire?  Only a pro can provide the connection between smart homes and first responders, so that police and fire are notified if an emergency arises.

If you’re at  CONNECT 2017 in San Diego, join us for more exciting sessions on the future of the home  security industry!


How Commercial Security Is Evolving in the Face of Smart Buildings

Jacqi Levy by Jacqi Levy | 11.09.2017

Today’s buildings are more than just structures.  They contain complex systems and technology.  The rise of smart devices is changing the way we inhabit buildings, and consequently, how we think about securing them.

Always On Awareness

As building systems become internet-connected, we have developed an even greater level of awareness of what is going on inside them.  Video analytics can now monitor the activity of people on premises and send a notification as something happens.  And as buildings become smarter, those analytics can begin to identify behavior patterns and predict scenarios, allowing you to intervene before a situation becomes a security threat.

Integration of Security Systems 

In the digital age, what used to be a number of disparate security systems can now be connected by a single platform.  This allows for more efficient security management and faster decision making.  As these platforms evolve, they may begin to interact with one another, so that an activity detected by one system could automatically trigger an action in another.

Insight into Occupant Behavior and Resource Use

The integration of building security systems means that data can be analyzed not just in the moment, but over time. This paves the way for security professionals to better understand occupant patterns, and to refine and optimize security measures.  Buildings could even become more proactive in their own management, making recommendations to direct the flow of people and employees, or even optimize the use of building resources such as heating, HVAC and lighting based on space utilization.



New Honeywell Total Connect 2.0 Android App Available Now

Mathew Stastny by Mathew Stastny | 11.02.2017

As a member of the Honeywell Total Connect team, I am excited to inform you that our new Total Connect Android App is now available for download on Google Play.  The team has been working hard since January on the development of our new Android app, releasing a new feature each month. Our open beta program has allowed and welcomed users to participate in development, enabling beta users to preview the Android enhancements, engage in our exciting feature set firsthand and provide feedback.

The new Android app provides a better user experience, and continues our commitment to offering market leading mobile security solutions. It leverages Android features like fingerprint login and voice command, and has a notably sleeker, cleaner, more modern interface design, and features comparable to our iOS app and HTML5 website.

Username and Password Re-Entry Required

When updating, the legacy version of the Android App will be automatically replaced with the brand new version. This will change the blue Total Connect app icon into a new Red icon.

Once you have downloaded the new version, you must re-enter your username and password upon first login. Since this is a brand new version of the app, login credentials will not be remembered from previous sessions.

If you have forgotten your username and/or password, you should follow the “PROBLEMS SIGNING IN” link on the app login credentials page. You will then have the option to select “Forgot your username” or “Forgot your password,” which will help to guide you through the resetting process.

Download the New Total Connect Android App

Total Connect users: You can get the latest version on Google Play starting today.

Dealers: to learn more about our Android app, please visit the Honeywell Total Connect Dealer Toolkit, look for the Beta tab and then select Android.

If you have questions, you can also email

5 Home Safety Tips for Fall

Jeff Tepper by Jeff Tepper | 10.30.2017

Fall is here.  And with fall comes shorter days, colder weather, and the holiday season.  Here are five home safety tips to make life easier this fall.

1 – Defend against package theft with a video doorbell

With the holiday season approaching, you may be planning to do a lot of online shopping.    At one time or another, approximately 35% of people have sent a package to a location other than their home in order to prevent packages from being stolen.  Don’t be a statistic!

A video doorbell solution, such as Skybell in combination with our Total Connect app, can help you prevent theft.  Turn on motion detection to receive a push notification when someone is at your door.  If you spot anything suspicious, use the two-way audio feature to scare off potential thieves.

2 – Avoid costly water damage from frozen pipes

If you’re a snowbird, you have probably already booked your flight down south.  When you leave, you’ll probably also turn down your thermostat to save on energy costs.

However, a too-cold home is no place for plumbing.  Frozen pipes are prone to cracking, and even a 1/8” inch crack in a pipe can release up to 250 gallons of water per day.  Use a monitored low temperature detection sensor like the one in the Honeywell 5800Combo or 5821 with Total Connect to set up a mobile alert if the temperature in your home drops below an unsafe threshold.   Or if you prefer a phone call, the monitoring company will contact you so that you can take action.  And if your pipes do crack, the 5821 also can detect a leak before it becomes a full-fledged flood.

3 – Prevent carbon monoxide poisoning with a monitored alarm

The arrival of chilly fall temperatures means you’ll probably be turning on the heat.  But when heating units start up, improper venting can cause carbon monoxide to escape into your home.   Approximately 140 people across the US die each year from carbon monoxide poisoning in the cold winter months.

Having a monitored carbon monoxide detector like the one in the Honeywell 5800Combo can protect you by ensuring that the fire department will be called as soon as carbon monoxide is detected, which can be lifesaving.  As an added bonus, the 5800Combo works as a monitored smoke alarm too.

4 – Check that your smoke and carbon monoxide detectors are working

For many in the US, the first week of November brings with it Daylight Savings time.  Savvy homeowners know that Daylight Savings doesn’t just mean it gets dark earlier – it also means that it’s time to change the batteries in your smoke and carbon monoxide detectors.

The NFPA recommends that all smoke and carbon monoxide detectors should be replaced after 10 years.  Is it time to replace your units?  If so, consider upgrading to a monitored smoke and carbon monoxide alarm like the one mentioned above, which will automatically signal emergency response when the alarm sounds.

5 – Stay safe in the dark with smart lighting outside your home

In the post-Daylight Savings months, it gets dark out quite early.  And something as simple as carrying in your holiday shopping suddenly becomes a lot more complicated when you’re fumbling around for your light switch while holding your keys and an armful of packages.

Use the Total Connect app to setup a Smart Scene to light up your home automatically when you remotely unlock your front door.  Don’t unload those packages in the dark.

Contact a Honeywell home security dealer to start making your home safer this fall.

Take a Fresh Look at HD Video as a Stand-Alone Awareness Solution

Donna Namorato by Donna Namorato | 10.20.2017

You are experts at selling security systems–that’s what you do! But take a look at the newly released iPCAM-WIC1, Next Generation HD Honeywell Total Connect Video Camera, which is perfect to sell as a stand-alone service.

Selling Video as a Stand-Alone Awareness Offering

Total Connect Video can be used in combination with our security platform or it can be sold as a stand-alone awareness camera that works with Total Connect. The beauty of selling Total Connect Video as a stand-alone service is that it allows you to reach a market beyond your traditional security-focused customers. The Next Generation HD Honeywell Total Connect Video Camera line lets your customers control and view up to eight HD video cameras per location. It also features:

  • Motion and intelligent sound based alerts
  • 30-second video clips
  • Two-way audio communication on demand
  • See, hear, speak and take a snapshot or video of what is occurring
  • And more

More RMR with Stand-Alone Video Solutions

Since the iPCAM-WIC1 is so easy to install, a consumer may complete enrollment themselves through the Honeywell Total Connect app.  All you have to do is enable video services in AlarmNet 360 and ship the camera to your customer. It’s that easy. Your customer downloads the Honeywell Total Connect app, selects add camera, and then follows the directions within the app to complete the QR code-based enrollment. You just eliminated a truck roll, sold a piece of hardware and gained an RMR sale.

Targeting New Use Cases

Think about the many consumer use cases that may appeal to video-only solutions. You may be able to increase your hardware and subscription sales by focusing on stand-alone video solutions. The iPCAM-WIC1 is appealing for:

  • Adult children with elderly parents. I have elderly parents, and being able to communicate with them directly through the app and to see and hear what they are doing throughout the day, gives me peace of mind. Get started marketing and selling to this channel with our updated elderly sell sheet.
  • Pet owners. Pet owners love to check in on their furry friends, and with the iPCAM-WIC1, they can talk to their pets through the app! Get started with our updated pet sell sheet.
  • Working parents. Working parents who have children coming home from school before they get home from work may check in on their children remotely. The Total Connect team has created a new back to school bill stuffer tied to the iPCAM-WIC1. Check it out here.

Include these materials in your invoices to begin targeting these audiences with video services.  Please also visit the Honeywell Total Connect Dealer Toolkit regularly for materials, news, information and updates.  If you have any questions, please email

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