Take a Tour of AlarmNet 360 Insights

Michelle Nettuno by Michelle Nettuno | 10.06.2017

Wouldn’t it be great to have a personal assistant that can bring you details on how well things are doing in the field, show you any current communication failures and where they’re located, offer you updated stats on customer behavior and bring you a cup of coffee along with the breakfast of your choice in the morning?

Well, we may not be able to get you coffee or breakfast, but with the Honeywell AlarmNet 360 Insights interactive dashboard, you can easily take the pulse of your business in near real-time every day. The intelligence it provides can be used to analyze customer behavior to help drive new business, upsell opportunities and RMR for your company.

Many security dealers and AlarmNet central stations generate reports from AlarmNet 360 to drive customer growth. They look at attach rates, using filters to run reports on accounts that aren’t subscribed to a service or don’t have an automation device but are capable of adding them. They either call those accounts directly, tie an upsell offer to an existing service call, run a marketing campaign—or do all three—depending on the company. These strategies help drive sales and boost RMR.

Dealers and centrals tell me that they use AlarmNet 360 Insights in a variety of ways throughout the day to help better service their customers. Some use the Map View first thing in the morning to spot any critical issues that need immediate attention.

Using AlarmNet 360 in this way makes it easier to schedule service calls, because they can deploy a truck that may already be in the area or handle the critical issue remotely; saving time and money.

If you are not currently using AlarmNet 360 Insights, you can select “Insights” from the main menu on AlarmNet 360 and click “TAKE TOUR” to get started. The Tour guides you through the dashboard, providing short descriptions about each area to make it simple for you to start using this helpful tool and get the customer information you need—when you need it.

We have created a Quick Reference Guide flyer which provides short descriptions of each dashboard feature. We’ve also created a short video that you can watch below, which takes you on a virtual tour step-by-step.  This tour can help familiarize you with AlarmNet 360 Insights and the numerous benefits it can bring to your business—other than that cup of coffee and breakfast.

Take a tour of AlarmNet 360 Insights today and see how this important interactive dashboard can help you get started mapping your company’s road to growth.

L-Series Speaker and Speaker Strobes Safety Bulletin

Samir Jain by Samir Jain | 09.29.2017

As a result of customer feedback, System Sensor has identified a potential issue with our Audible Visible (AV) notification appliances, wall and ceiling mounted Speakers and Speaker Strobes. Subsequent investigation identified operational and aesthetic issues with the product, with operational issues centered around the quality of electrical connection.

As the General Manager for Honeywell Fire Americas, I would like to share, on behalf of Honeywell, the following information about required actions for impacted customers.

Out of an abundance of caution given some of the concerns that have been voiced, all L-Series Speaker and Speaker Strobes products manufactured within the impacted date code range* need to be replaced and returned.  A full list of impacted model numbers and affected date codes is provided below.

Products affected by this bulletin need to be returned to the point of purchase for replacement or credit. Please contact your point of purchase to coordinate the product return.

We can assure you that System Sensor has taken the appropriate steps to prevent recurrence. The enhanced design has a stronger and more rigid mounting plate with strengthened ribs which is less prone to flexing for easier installation. In addition, we’ve also added guidance for ease of installation in the Important Assembly Information document I56-6556-002 which is shipped with the product and available at SystemSensor.com.

System Sensor will reimburse reasonable labor expenses with the return of the attached Certificate of Compliance and by following the instructions on the form. The Certificate of Compliance can be submitted by email to Customer.Service@SystemSensor.com along with any additional documents specified on the form’s instructions to start the reimbursement process.

We would like to thank our customers for raising the concerns with installation of these products.  We will continue to provide continuous improvements to our products based on customer feedback.

We also thank you for your patience in this matter, and sincerely apologize for any inconvenience you may have encountered.


*Affected Manufactured Date Range
January 16, 2017 (7013) to August 8, 2017 (7082)
7013 defined as 7 = 2017, 01 = January, 3 = 3rd week of the month
7082 defined as 7 = 2017, 08 = August, 2 = 2nd week of the month

Affected Model Numbers
SPRL                                       SPRLA
SPWL                                      SPWLA
SPCRL                                     SPCRLA
SPCWL                                    SPCWLA
SPSRL                                     SPSRLA
SPSWL                                    SPSWLA
SPSWL-ALERT                       SPSRLA-P
SPSRL-P                                 SPSWLA-P
SPSWL-P                                SPSWL-ALERT
SPSRL-SP                               SPSWL-CLR-ALERT
SPSCRL                                   SPSCRLA-T
SPSCWL                                  SPSCWLA
SPSCWL-P                              SPSCWLA-T
SPSCWL-SP                            SPSCWLA-P

Remote Home Monitoring with the iPCAM-WIC1 Indoor HD Camera

Alexandra Curtiss by Alexandra Curtiss | 09.18.2017

The Future of Home Security Cameras

The Honeywell Total Connect Team has been working day and night developing the next generation of home security video cameras. At Alarm New England, we had the fortunate opportunity to beta test the new IPCAM-WIC1 Indoor HD Camera. It didn’t take long for the new camera to win us over.

The new HD video camera captures video, triggered by motion or sound, at 720p with night/day vision to ensure visibility. With higher demand for DIY home security systems, it comes in perfect stride that the new IPCAM-WIC1 Indoor Camera requires almost no effort to install. Rather, the video camera can be placed anywhere and simply plugged in.

The IPCAM-WIC1 Indoor Camera in Action

Alarm New England’s lead technician Connie was in the middle of testing the new HD video camera, when her doberman pinscher walked right up to the lens and said hello with a few sniffs and doggie kisses. The video footage captures the beauty of the camera’s 2-way audio feature, and you can see how it would be ideal for people who are interested in monitoring children, elderly parents or pets.

Honeywell Authorized Dealer Program

Honeywell, being at the forefront of the security industry, is constantly seeking out new business opportunities for their dealers. Over the years of partnership between Honeywell and Alarm New England, we have been able to participate in these special pilot programs to provide feedback and help drive new business development activities. The Honeywell Authorized Dealer loyalty program has been key for the active participation of both companies to stay connected as the security industry powers ahead.

Since its founding, Alarm New England has built a business that serves over 27,000 customers. We know how to support our clients and sustain relevance for them despite massive technology shifts over the last several years. We are tried and tested, customer focused, and dedicated to technological innovation.

Constructing Relationships with the Lyric Platform

Angela Remmert by Angela Remmert | 09.08.2017

According to a recent article by CNBC, the confidence of homebuilders in the U.S. has risen this year. Builders say they are seeing rising demand from buyers, who are ready to pay a premium for new construction. When it comes to securing those new homes, the Lyric platform is a perfect fit with its intuitive interface and upscale look.

Shiver Security Systems, Inc. of Dayton, OH is promoting the Lyric Controller and the Lyric Gateway to builders in Southwest Ohio and Northern Kentucky. Understanding the need for easy-to-install, connected home solutions, Alison Shiver, Director of Residential Sales & Marketing, is working with many builders to offer this solution.

One of these builders is Chris Cavens of the Christopher Michael Holmes Group. In the video below, he discusses how he was looking for a free-standing, flexible solution for his new city building and apartment dweller applications. According to Chris, everyone he has approached with the Gateway said they were interested and would install it in their new home.

Take a few minutes to watch the video above to find out how the Lyric platform can be the foundation to help drive your bottom line. And if you are at CEDIA this week, come visit us in Booth 3135 to see the technology for yourself.

Get the Clear Picture with the New IPCAM-WIC1 Next Generation Honeywell Total Connect HD Video Camera

Durga Srinivasan by Durga Srinivasan | 09.07.2017

The sleek IPCAM-WIC1 gives your customers the increased ability to clearly view activity in their homes.

Recently, we announced the first release in a family of Honeywell Total Connect Next Generation HD video cameras: the new IPCAM-WIC1. With its sleek design, numerous features and built-in intelligent analytics, this indoor camera gives your customers the increased ability to clearly view activity in their homes.

And that’s not the full picture. The camera offers advanced hardware and software features and numerous benefits you can bank on. Users can:

  • Look in on their homes
  • Hear what’s happening
  • Speak to family, friends, pets, workers or others
  • Take a snapshot of activity
  • Pinch to zoom for a closer view
  • Enable privacy mode as needed
  • Easily tilt the magnetic base for optimal view

This Next Generation camera helps expand your security and connected home offering and extend your reach to new customers. It provides a perfect opportunity to sell additional hardware and subscription services, and adapts to available bandwidth to support all connected lifestyles. Video is triggered by motion or sound and clips are saved in the cloud for easy storage and retrieval. This Wi-Fi enabled device is a great timesaver offering easy QR Code installation and simple mounting.

Satisfying Customers with Remote Home Monitoring

Having customers with video awareness products may help lower your attrition rate because more system interaction means improved awareness, control and peace of mind. For me, this holds very true. As a working mom, it’s very comforting to be able to look in on my one-year old daughter when she is home during the day. I can zoom in to see her facial expressions and “be there” the first time she says a word or does something new. I get an alert if she is crying and can talk to her through the camera, which surprises her and makes her laugh. I can also get other sound notifications. For example, if something falls in the living room, I would be notified and can check the video to make sure everything’s OK. These features are very comforting because they help keep me informed of what’s going on, even when I am away.

For more information, including new end user materials, visit the Honeywell Total Connect Toolkit.

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